Contact information

Last updated: 11 November 2026

Who operates Pluffy?

Pluffy is operated by Kamaci Limited, a limited company incorporated in Hong Kong. Company registration number: 81314359.
Registered office: Room 5065, Floor 5, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong.
Email: hello@pluffy.co.

How can you contact us?

For questions about products, sizing, an order, delivery, payment or returns, email hello@pluffy.co or use our contact form. For an existing order, include your order number and the email address used at checkout. Please do not send passwords or full payment card details.

Where should returns be sent?

Contact us before posting a parcel. We provide the return address and instructions by email during your return request. The registered office above is a company contact address and must not be used as a return destination unless we specifically instruct you to do so. Our Returns & Refunds Policy explains the process and your consumer rights.

How can you raise a complaint or privacy request?

Email hello@pluffy.co with the subject “Complaint” or “Privacy”, explain the issue and tell us the outcome you are seeking. We will review your message and explain the next steps. You can also write to Kamaci Limited at the registered office above. Your right to contact a payment provider, regulator, consumer body or court remains available.

Customer support telephone: +1 601 488 8886.