Last updated: November 2026
At Pluffy, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, tracked and delivered.
Shipping Cost
We offer free tracked shipping on all orders to Australia and the United Kingdom.
Order Processing
Orders are usually processed within 1–3 business days after payment is received. Business days do not include weekends or public holidays. Processing may take longer during sales, holidays and other busy periods.
Estimated Delivery Time
Most orders arrive within approximately 3–10 business days after dispatch, depending on the destination. Delivery times are estimates and not guaranteed dates; they may vary with carrier performance, customs, remote locations, weather or other circumstances outside our control.
Tracking
Once your order is dispatched, we will send tracking details to the email address used at checkout. Tracking may take a little time to become active.
Order Changes and Cancellations
We process orders quickly, so please contact us at hello@pluffy.co as soon as possible if you need to change or cancel your order. We will do our best, but changes cannot be guaranteed once an order has entered fulfilment.
Address Accuracy
Please make sure your shipping details are complete and correct. If a parcel is returned to us because of an incorrect or incomplete address supplied at checkout, or because it was not collected, additional shipping charges may apply to send it again.
Multiple Shipments
Items from the same order, including free gifts, may occasionally arrive in separate parcels with different tracking numbers.
Delayed, Lost or Missing Parcels
If your parcel has not arrived within the expected time, or tracking shows delivered but you cannot find it, please check your mailbox, safe places, neighbours and building reception, then contact us. We will investigate with the carrier and, where a parcel is confirmed lost in transit, we will send a replacement or provide another appropriate remedy.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us promptly with your order number and photos of the product, packaging and shipping label. Once verified, we will send a replacement or provide another appropriate remedy. See our Refund Policy for details.
Customs, Duties and Taxes
For Australian orders, prices include GST where applicable. For United Kingdom orders, any applicable VAT is shown and collected at checkout. If any other import charges apply, they will be the responsibility of the recipient where permitted by law.
Your Consumer Rights
Nothing in this policy limits any rights you have under the Australian Consumer Law or other consumer laws that cannot be excluded.
Contact
Questions about shipping or tracking: hello@pluffy.co.