Last updated: 11 November 2026
Which payment methods can I use?
The payment methods available for your order are shown at checkout. Availability can vary by delivery country, order currency, transaction value and provider eligibility. A method mentioned on this page is available only when it is offered in your checkout; it is not a promise that every customer or order will qualify.
What should I check before paying?
Review the currency code, products, discounts, delivery charges, applicable taxes and final total before confirming. The store’s base currency is Australian dollars (AUD); checkout shows the currency for your transaction. Your bank or payment provider may charge conversion or other fees under its own terms.
Cards and Shopify Payments
Where card payment or a wallet is displayed, follow the checkout instructions and complete any authentication requested by the payment provider. Shopify provides the checkout platform. Shopify Payments, where enabled, processes supported payments. We do not store your full card details.
PayPal
If PayPal is displayed, you can select it and complete the payment through PayPal. PayPal’s applicable terms, eligibility and any buyer-protection conditions apply. Use the details in your PayPal account or transaction record if you need to contact PayPal about that payment.
Klarna and Afterpay
If Klarna or Afterpay is displayed, the provider decides whether a payment option is available to you. Review the payment schedule, applicable fees, eligibility checks and provider terms shown before accepting. Approval is not guaranteed. These services may involve credit or instalment obligations; the provider’s agreement is separate from your purchase from Pluffy.
Refunds and instalment payments
Eligible refunds are submitted against the original transaction through the original payment method, unless another method is agreed where the law allows. Your provider then applies the credit or adjusts a payment plan under its own process. Check your provider account for the updated balance and schedule; do not assume a return request automatically pauses or cancels instalments. Contact the provider if a payment is due while a return or dispute is being reviewed.
Our Returns & Refunds Policy explains your rights and the return process. Choosing a payment method does not restrict mandatory consumer rights or your right to use the provider’s dispute process.
Payment problems or an unfamiliar charge
If a payment fails or its status is unclear, check your confirmation email and provider account before trying again, to reduce the risk of duplicate payments. For help with an order or a charge, email hello@pluffy.co with the order number, date and amount. Do not send full card numbers, security codes, passwords or one-time verification codes.
Who is the seller?
Pluffy is operated by Kamaci Limited, a limited company incorporated in Hong Kong. Company registration number: 81314359.
Registered office: Room 5065, Floor 5, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong.
Email: hello@pluffy.co.
For purchase terms and customer support details, see our Terms of Sale and Contact Information.
Customer support telephone: +1 601 488 8886.